Is the Internet broken or is it just me? Confessions of an Internet Power User

For months I’ve been switching between different search engines wondering:

what’s happened to my Internet search results?*

‘Why are search results off topic?’

‘Why did you do that Google?’

‘Literal search, please

and of course the obvious:

‘Why is Internet search broken?’

The responses have been about as disconnected from the words I literally, actually used to pose my question as everything else has been lately, including whole pages of ‘why search is actually great,’ when it isn’t, and for what seemed like ages, I was none the wiser.

As an excellent speller, who doesn’t need #ChatGPT to write and research what I want to communicate, it’s puzzling to have correctly spelled words, people’s actual names, double quotation marks and boolean plus signs make no headway whatsoever into what a badly designed update to a previously anthropomorphic co-worker would now prefer me to look at.

But I digress.

It seems as if the Internet has suffered a catastrophic stroke, or else is in a new relationship that I’m not in, and worse than this, decided that I don’t really know what I want, or what I’m actually doing, which is bad enough when breathing humans do it.

(As a Melbournian, I’ve literally dumped two different people, years apart, for messing with my coffee order.)

How do you break up with the Internet?

Or it with you?

This week, after consulting the Magic 8 ball for the umpteenth time pleading with it to tell me ‘what’s wrong with Internet search?,’ up popped an article, at the top of the pile where it belonged, that was well written, plausible and seemed to have the answer.

So here it is, for your viewing pleasure and my future reference.

‘It’s not SEO, something is fundamentally broken with Google search’

Yes folks, the reason this once brilliant repository of answers to every obscure question, from a company that’s supposed to know everything there is to know about me, that it’s possible to know, (if one confines ‘everything’ to meaning user generated data gleaned from:

1. apps I use,

2. spyware I’ve downloaded

3. times I have my phone with me

4. some sample biometrics indirectly measured

5. cross referenced with all the times my voice assistant has lit up in response to a loud outburst of exasperation about the ‘Internet becoming a garbage dump with the curb appeal of an unrenovated strip shopping mall’ and I’ve accidentally clicked the wrong thing by mistake.

Why Google has chosen to ignore the potential of the data it has and could be using to reduce me to seeing things it ‘knows’ I already opt into, in favour of hemming me in on all sides with paid posts and the personal ramblings and undercooked opinions of a plethora of attention seeking nobodies posting listicles, (whose most salient feature seems to be their lack of production values, lack of intellectual pedigree, talent for SEO and capacity to pay for Google ads) turns out not to be privacy or SEO related.

Instead, it transpires that I’m not average or popular enough to be of any interest to a volume biased algorithm, and instead I’m rather flatteringly an Internet search ‘power user’ and fairly accepting of my massive nerd status.

What do you think?

Are you a power user or one of the popular search pack?

Asking punters important questions about the Internet at the Australian Open #AOtennis

* To give you some sense of the severity of the problem dear reader, at one stage I resorted to Bing, in a bid to restore some kind of normalcy – by which I mean, ‘search results that you’d expect to see completely dominated by widget sellers and sales outlets’ instead of anything useful.

Centre for Legal Innovation – What should I automate?

Automating frequently followed procedures is the new big thing, but what you can automate, versus what you should automate might surprise you.

Check out ‘What should I automate?’

The million dollar question.

Mon, Aug 9 • 1:00 PM AEST online

Register here

Uncommon projects 2021

Artistic Licence Innovation is a sole trader consulting firm specialising in service design and start up projects.

In 2021 we helped the Choir of Hard Knocks become accredited as a mental health provider in Queensland, remotely from Melbourne during Covid, a national first in social prescribing.

#challengeaccepted #socialprescriber #nationalfirst #hardknocks

Monash Uni presents ‘What next for robots in public space?’

This week’s theme is public use of technology.

First it was IoT and emergencies in Lake Nona, with Verizon, now it’s Melbourne with “What next for robots in public space?”

Wed, Jun 4:00 PM AEST

Location: Flinders Street, Melbourne, VIC 3000

Details and bookings on Eventbrite here

Can’t make the gig? Find something else to do.

Free afterwork events covering everything from AI to Zoom in the Tec and The City Calendar.

The Erosion of Medical Consent – how technology and medical research impact on agency

Harriet A. Washington, author of ‘Carte Blanche: The Erosion of Medical Consent’ online webinar.

Date: Thu, Apr 22 • 7:00 AM AEST

Book here

Stakeholder Capitalism alternative governance

Alternative business models demand more flexible governance ideas. Check out ‘Stakeholder Capitalism’

Friday, Dec 18 • 2:00 PM AEDT

Register here

Check out “Removing biases from the product development process”!

Another event focusing on the drawbacks of design practice and how to compensate for it. This time Academy Xi.

Register for ‘Removing biases from the product development process’ on Eventbrite.

Date: Tue, Dec 1 • 11:00 AM AEDT

Machine Learning 101? There’s a MeetUp for that.

Join Data Science Melbourne online and hear how machine learning works. It is everything it’s cracked up to be? #disruption #lifelonglearning

How machine learning works

Friday, Nov 20, 2020, 1:00 PM

Online event

50 Data Scientists Attending

from linear regression to neural networks & decision trees – we’ll show you how they work without the maths.

Check out this Meetup →

The dark side of public innovation | ANZSOG


Lack of controls?

No public benefit or proportional value?

Waste of money?

Actually, these are the dark side of the public sector, full stop.

If you think that innovation is ‘throwing money at ideas’ – that’s not new, and it’s not innovation.

Incubator for Grown ups?

June marked the end of my first stint with a start-up program.

Called ‘The Validator’, and affiliated with Monash University, and its Generator Incubator, the program was forced online, the way we all were, at the last minute.

For me, the online experiment was half the attraction. I like to be the first in line to try something new. Unless it’s a food challenge, or involves spiders in some way, shape or form.

Having submitted the application, without first checking to see how long the commute might be, the opportunity to renege on my hastily-made agreement to make a three-hour, round trip trek once a week, via at least three modes of public transport, to blustery Clayton, was a step back to my undergraduate days that I was quite prepared to forgo in order to ‘go remote’.

(As you may know, I’m not against jumping on a tram, or a train, and heading out into the night to hear someone talk about things that they know more about than I do.

I have a whole blog about it:

This blog, in fact.

In practice though, the pursuit of self-development has its limits, and the outer edge of those limits are generally confined to Melbourne Myki Zone 1.  Time is money after all.)

What is The Validator?

The purpose of ‘The Validator’ is to take an idea from nothing to ‘viable product’ in a five week period, which is a few weeks less time than ‘normal’ for an accelerator.

Five weeks is a challenge, but it’s eminently doable if you know:

  • what you want to do,
  • what you want to call your start up (and the name is available.)
  • the scope of work that needs to be done to get you where you need to be;
  • who your competitors are;
  • who you most need on the team, in terms of skills and reliability, and have them locked in which I didn’t have; and
  • what the gaps in your knowledge that need to be filled in look like, which I did.

What was it like?

It was fine.

Those of you familiar with the blog know that I’ve become an accidental expert in ‘who does what’, and where, in the start-up, design thinking and entrepreneurship community in Melbourne.

What you may not know, is that I have three full degrees and I like using them.

What can I say?

I like learning.

Having visited most of the pitch nights and accelerator sign-up nights in the greater Melbourne area, and worked my way through all the free Lean Canvas, CX, MVP, design thinking, wire framing and Agile related training on offer, I was hoping that my alma mater would have a point of difference that might be distinctly ‘Monash’ flavoured.

Something that would connect the dots between my education, my business idea, and the world of start-ups.

Due to Clayton being outside of my transportation comfort zone, I hadn’t seen or experienced Monash’s answer to Unimelb’s MAP; Deakin Spark, Swinburne NEXT, Wade Institute, RMIT Activator, Stone and Chalk, Le Wagon or Moreland’s ‘Converger’. Having applied to join the program as an alumnus, I had high hopes of being able to leverage my degrees, and in particular getting access to library resources, that an ordinary alumni membership doesn’t permit, and connecting with specialist materials researchers. (Although, that last part was probably pushing it.)

What did I learn?

For those who don’t know: in start-up circles there are three basic frameworks that people use to do what I would call ‘small business planning’ – Lean start up, Minimum Viable Product (MVP) bootstrap, and design sprinting / thinking.

While they are very cool frameworks, they are just three more frameworks in a menu of useful, workable models that you can use and should have in your tool kit if you’re any kind of management consultant.

I’m well aware that the choir seems to be singing from the same Silicon Valley text book. (Eveybody does a pitch night, and everybody uses Lean. Hence, the search for something different.) And I’ve been curious about the devotion digital natives have to real-world gatherings since before COVID.

I cannot get over, and I will never understand why organisations, in general, are so unable to leverage technology to get things done remotely, but in particular, the start-up community, which plays such a central role in developing these tools in the first place.

Call me crazy, but I expected that people in the business of coming up with ideas for ‘how we’ll all be doing things in the future’ ought to be able to ‘walk the talk’ on how to get things done, futuristically, today.

Shouldn’t they?

To my way of thinking, you cannot do your best, at anything, if you only have one way to get it done.

Can you?

In 2019, I used to help a client host an online co-design sprint remotely, internationally and asynchronously.

I’m 46, an Arts graduate and a public servant.

What’s your excuse?

The rigid focus on process and the need for in person services for ‘ideation’ to happen, don’t bode well: as if cycling through cookie-cutter Lean canvas; focus group driven ‘product’ development, and Kan Ban inspired design sprints, (which used to be known as “brainstorming”) rather than strategy, and creativity, insight or timing, are the key to having a definitively good idea, is confusing, and unsupported by the weight of evidence.

I’m only citing Harvard… Most of their start ups don’t make a return on investment, but the ones that do, make up for the hundreds that don’t.

They don’t call them ‘moonshots’ for nothing.


If you’re an undergraduate, or a high schooler, (or else you’ve never worked on any business or project planning tasks in your working life), then these Silicon Valley text book tools are a great 101 introduction to starting a business.

And to that extent, the offering works well.

But at 46 years old, I’m the average age for a start-up founder in Victoria.

People my age have the advantage that we’ve already learned a thing or two, about business, including what not to do. Probably the hard way.

Why else did you think that we’re here?

It begs the question: is there such a thing as an accelerator for peopl who aren’t totally new to business planning?

People who don’t need to learn to pitch, because they have their own equity to back them?

Quite why every program in Victoria assumes the cohort needs seed funding, and we’ll have to pitch to get it, instead of loaning money from a bank, or dipping into the mortgage, and is teaching rudimentary business planning skills, when the average age of a start-up founder is closer to fifty than twenty, boggles the mind.

What forty something doesn’t have any equity? 

I don’t think I’m alone in thinking that people acting as though something overwhelming and weird isn’t happening right now, (or worse, adopting a pandemic driven strategy for ‘growth and customer acquisition’) comes across as being, well, just a little bit maniacal and tin-eared.

For myself, whilst I like stationery, Post-It notes and meeting face-to-face, just as much as the next person, that doesn’t mean I’ve thrown out all the other ways that I’ve been able to get my work done, any more than it meant that I couldn’t organise a design sprint remotely, asynchronously, successfully and internationally, using Muralo.

Personally, I think there is an opportunity cost to misreading and misjudging your timing, your tone and your audience in public life, and that you should always look at doing market research, and launching your ideas into the world, through a PR lens.

The ‘need for speed’ is important to ideas that have a first mover advantage, but the viability of most businesses involves an element of timing. The pressure to go through the motions needed to launch my business when I had no intention of doing so in the midst of COVID was unexpected.

Whilst I agree with my hosts, that you absolutely can do consumer research during a pandemic, unless you’re unconcerned that the results won’t compare too well to what they would have been under pre-Covid circumstances; (or what they’ll actually be post-Covid19, and across the next three years or so, of this disease wreaking havoc.)

Covid is not a condition that any of my business start up ideas have factored for, and I don’t think there is any harm in holding back on them, until that changes, and the new normal emerges, since it affects their profitabilty and by extension, my comfort level with them.

If you don’t mind?

Let alone expecting me to do at least fifty to one hundred cold calls to friends who are stressed out and learning to work from home and worried that they’ll never have a social life ever again.

On the whole, I thought the approach was biased toward Software as a Service, which wasn’t my business model, and I’m fairly confident that this particular start-up idea would be better supported and suited to a Technical University incubator, that has a materials and manufacturing base.

(Macquarie University, I am looking at you!)

I also really have my doubts about the ability of bootstrap validation to put the ‘v’ in an MVP. The V stands for ‘viable’ and there are shades and degrees of ‘viable’.

A human life can be ‘viable’ for a day or a hundred plus years. If the difference is a bit of mindful effort and pacing, why not apply it?

In summary

It may surprise you to learn that:

  • the start up play book does not know what small business planning is;
  • design thinking isn’t across all the other methods it could be drawing on to develop evidence;
  • the unreliable results and needless expense of cold calling were not seen to be a reason NOT to do them
  • neither was the disruptive effect of COVID on my market research victims customers.
  • surveys and online tools that generate data and reportable insights, that make them preferable and more efficient, to my way of thinking, were also actively discouraged in favour of cold calls;
  • all businesses are valued at a half a million dollars by default, which seems at odds with everything from loan criteria, to Shark Tank, to corporations law, so WTF?
  • viability is defined as fooling enough people onto your mock website, on the promise of a product being created, sometime vaguely in the future, in exchange for money down (nice work if you can get it) or an email address, today. As a consumer, I already hate this so much I will NEVER buy from you. Do not do this.
  • technology101 should not be assumed.
  • Law101 should not be assumed
  • Universityness should not be assumed.

It’s a little-known fact that I would rather use data analytics, (or else feign death in the workplace,) than use statistics. So, if I say to you, that your evidence gathering method is biased, expensive, unreliable, discriminatory, unsuitable and time-consuming, believe it.

I don’t think you can be serious about ‘the way of the future’ and at the same time apologise that you only had a few weeks to pivot your offering, because it never occurred to you that you might need to go online, or worse, that you hope that things ‘go back to normal soon’ because the pandemic means you can’t do your work properly anymore.

I thought this was a design-fuelled, tech revolution?

Don’t misunderstand me, I love gel pens, Sharpies, stickers, stamps and post it notes in fluoro colours more than someone my age, with my responsibilities, and degrees, really ought to, and I have several of the above-mentioned items festooning my desk as we speak. But. That doesn’t mean that I use them in my outputs, precisely because they aren’t the way you do things when you’re a grown-up lady.

I think remote delivery is going to be the new norm, and things will never go back to the way they were.

Is that not normal?

Last but not least, I want to know where the Monash was in my Monash incubator?

Where was the program that leverages what we already taught you?

In my degree, I was taught a slew of methods for generating ideas, and
gathering evidence.

I was taught that social science, isn’t science, and that ‘validation’ as it’s now known, is flawed, unwieldy, and expensive.

It annoys me that design thinking, which is so good at eliciting credible
and workable ideas for innovation and change, relies so heavily on such a
shitty, expensive, and crude method for producing evidence as focus groups and cold calls.

Social action research is unreliable, statistically invalid and unrepresentative. It’s also been the butt of jokes, since before I finished primary school.

Designing questions that don’t lead the respondent to answer one way only, and setting up focus groups that aren’t biased toward English language speakers, alpha personalities and self-interested, squeaky-wheel types, is a technical art form that few people are actually any good at.

Do accelerators not know how inefficient and expensive it is to gather data using cold calls? Or how ironic that something that is supposed to speed things up is using COLD CALLS?

Gen X, my people and the people before my people, come equipped with a ‘get off the line at all costs’ response to unsolicited calls, because we learned to dread this ‘gotcha’ method when it was deployed to sell us insurance we didn’t need or want.

I screen calls from unknown numbers all the time. It’s one of my smart phone’s most valued features.

So why the sudden resurgence in popularity?

The success of Husqvarna, Nintendo and IBM weren’t built on half-finished ‘products’.

Bill Gates never did Lean canvas.

Steve Jobs didn’t work in a call centre asking his friends what they reckoned about his ideas.

And I think you’ll find that Toyota invented Agile.

Thank you.

So I ask, hand on heart, on behalf of all of us who know and remember who Peter Drucker, Michael Porter and W. Edwards Deeming are, and what they contributed to management theory, that you’re now calling a bunch of other off-brand names, is there such a thing as an accelerator for people who are the average age or older for a start up founder?

And can this new entity please help me plug the gaps in my technical knowledge and understanding?

For example: why I would use Wix or SquareSpace or WordPress or Shopify? Or build in Bubble or Outsystems? What is Ruby on Rails, or R or Java? Do I use Here or Google Maps? (‘Here,’ obviously, because Sam is a mate) And lorks a lordie, why can’t the industry find a way to get me a domain name, hosting and email IN ONE TRANSACTION?

Riddle me that.

Now that is the incubator, that I would pay to see.

Tech Platform Development : Take your Idea from a Thought to Reality

Got a great idea that needs software to make it happen?

This is the ticket!

31 July.

Why, what, how for would-be entrepreneurs.

Registration essential.

X marks the spot

A note from our editor.

As you might know, for a time I suspended the calendar, because everything was cancelled, and we were all locked up anyway.

Then, as if by magic, everyone ‘pivoted’ and we all went online giving a whole new meaning to ‘the Zoomies‘.

At last count, I have at least six different apps that do video conferencing on my phone and lap top. In addition to Zoom I have:

  • Blue Jeans
  • WebEx
  • Jitsi Meet
  • MS Teams
  • Google Video conferencing (and also HangOuts)
  • YouTube and Facebook live; and
  • HouseParty, although that has proved to be a major bust.

If there’s an upside to Covid19, it’s got to be that the circle of events that you’re able to attend, has both widened and narrowed.

Narrowed in the sense that networking has been pared back to being added to Slack groups, joining in hackathons, finding no one on House Party when you feel like chatting except old boyfriends; and stalking Zoom participant lists, before tabbing over to LinkedIn to look people up and see who they are, only to find that sometimes, they’ve already looked you up, and there’s an invitation, or two, already waiting for you.

Expanded in the sense of the dramatic globalising effect that working from home, coupled with peoples’ need to engage, is having.

So many interesting people!

Supported by already disrupted sleep patterns, (themselves fuelled by my all-new devotion to all of the random power napping opportunities, that working from home, in winter, genuinely encourages), there is an all new potential for making authentic connections with experts half a world away, in subjects that they are leaders in, caused by crisis-driven innovation prompting the World’s universities, museums, start-up incubators and galleries to open their doors virtually and let antipodeans like me inside the inner sanctum.

Thanks to MeetUp and Eventbrite, I’m attending meetings in Singapore, the UK and Washington, across a wide range of subjects, and an even wider range of hours, of the day and the night.  

Granted, webinars are inexplicably exhausting.

However, I’m not sure I agree with Visy Industry’s Anthony Pratt when he mentioned, twice, in the one webinar we were both on, that COVID has brought the world of work “forward 30 years”.

I don’t think there could be any greater sign of technology having bypassed our current batch of corporate and industrial scions than a billionaire CEO suggesting that simple video conferencing, and the remote engagement it allows for, wouldn’t be important until after they retired. Or died. One of the two.

Do you know how much money on rent, plant, services and utilities not having an office, and working from home, or remotely, saves your business?

If it’s good enough for Square and Twitter, what is holding you back?

How much of your life are you spending on golf courses, or worse, going to the same hairdresser as POTUS 45 (correct me if, I’m wrong) that you didn’t realise Skype’s been around for nearly twenty years?

Importantly, someone, at some time, in any given webinar will eventually adopt what I like to call a ‘why isn’t this stupid thing working’ face.

And then, there are the show reels of people forgetting their manners and peeing and smoking, which I’m not going to link to because that’s AO.

Top tip: it pays to keep the light off in your ‘office’, until you’re able to check that your mic’s on mute and the video is set to OFF, just in case it isn’t.

(I’m not saying that I am always up, dressed and out of bed when I’m on a webinar.)

This week’s finds include the Microsoft Reactor MeetUP group in Sydney;  SGInnovate, CADAF digital art festival and the Courtauld Institute in the UK where I watched Aviva Burnstock, the Australian human, who occasionally appears on BBC TV’s ‘Fake or Fortune’ performing forensic analysis on paintings presenting some of the more unusual findings she’s made*.

I’m seeing and hearing ideas and methods and insights from places that I never would have had access to, except if I were there in person.

Not being allowed to leave the house on pain of death has never looked so good.  

In the words of Gwen Stefani, ‘watcha waiting for‘?

The calendar is up and free for you to browse. Or. You can take me up on my all new, one-time-only offer. Email me with your requests, and I’ll aim to find you three things that are on this month, that will help to get you through your life.

Or through the night.

Sign up for a freebie: Be sure to list the subjects that you think you need to know the most about, or I’ll send you to three of my personal faves.

What’s the catch here? I’d like your feedback about whether I got the choices right or wrong. And why.

*Unexpectedly, Aviva’s discoveries did not run to anything salacious. If the Romans have been spotted drawing dicks on public monuments since B.C. times, then there has to be at least one painter in history who has drawn a cock and balls, or else been pranked by a mate, leaving a rude speech bubble or the exact same thing, at sometime in history. That is an art show I would pay to go and see.

Coming up next: Incubators for grown ups. Is there such a thing?